Responsible Gaming Policy

Date: December 15, 2025 Version: 1.0

Who We Are?

We are UP-X (hereinafter “Company”, “We”, “Us”). We operate the gaming platform and are committed to promoting safe, responsible, and sustainable gaming for all our users.

1. Purpose of This Policy

The purpose of this policy is to provide guidance and tools to help users enjoy gaming responsibly. Online gambling is easily accessible, and while most users play responsibly, some may experience difficulties controlling their gaming. This policy establishes measures to prevent harm, support users, and maintain a secure and fair gaming environment.

Important: Only users who meet the legal gambling age in their jurisdiction (minimum 18+) may use the platform. Users are responsible for confirming their eligibility before registering an account.

2. Recognizing Problem Gambling

Problem gambling, also called compulsive or disordered gambling, occurs when gaming interferes with daily life, finances, or relationships. Key signs include:

Spending more time or money than intended;

Neglecting work, school, or personal responsibilities;

Hiding gambling from friends or family;

Borrowing or selling assets to continue gambling;

Using gambling to cope with stress, anxiety, or emotions;

Experiencing regret but continuing to gamble;

Feeling restless or irritable when unable to gamble.

If you notice any of these signs in yourself or someone close to you, it is important to take action immediately.

3. Tools and Measures for Responsible Gaming

Self-Exclusion

The platform provides a self-exclusion option for users wishing to pause or permanently close their account. Minimum self-exclusion period is six (6) months. During this time, access to all gaming services is blocked.

To activate self-exclusion, contact our support team with your full name, account ID/email, and desired exclusion period.

Accounts cannot be reactivated during the exclusion period.

Users must withdraw any remaining balance before the self-exclusion begins.

After the minimum period, reactivation requests are subject to approval at the Company’s discretion.

4. Underage Gaming Prevention

Underage users are strictly prohibited. Age verification is required during registration, and parental control measures are encouraged to prevent minors from accessing gambling content. Users must ensure they meet the legal age requirements in their jurisdiction.

5. Enhanced Support and Professional Help

We provide resources for users seeking professional support:

Gamblers Anonymous

Gambling Therapy

GamCare

Our support team can assist with account-related tools and advice but cannot replace professional counseling where addiction is suspected.

6. Monitoring and Risk Awareness

We monitor user activity using a risk-based approach, paying special attention to unusual patterns or high-risk behavior. Users may be contacted if their activity suggests potential problem gambling, and additional responsible gaming measures may be recommended.

7. How to Get Help?

If you need assistance, wish to set limits, or initiate self-exclusion, contact our support team at support@xp5byq04u.life. Support is available 24/7, and all requests are treated confidentially.